Domain of One's Own, How-To

Fixing Permissions

Fixing permissions of Files and Folders in an account can be a helpful step in troubleshooting a web error of your own, or someone else’s support request. Reclaim Hosting has Apache software on all servers, both Shared Hosting and Domain of One’s Own, to run behind the scenes and handle all content on the server. The software’s job is to…

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Domain of One's Own, How-To

Transferring Account Ownership

Occasionally we’ll get support tickets asking us to transfer the ownership of a hosting account and/or domain. This is common if leadership positions change within an organization, or if the student running a club website on a DoOO instance is graduating. The admin process for transferring ownership is essentially the same regardless of your setup: Make sure the new user…

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Domain of One's Own, How-To

Understanding .htaccess

All Reclaim Hosting servers run Apache Web Server Software. So when an account is provisioned the server creates a directive telling Apache what a user’s domain is and where the files for that domain are located on the server. A single server is able to host multiple sites this way because Apache reads the domain URL and then looks at its…

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Domain of One's Own, How-To

Running a Repair Function in Installatron

When the user in a Domain of One’s Own instance clicked on Installatron Applications Installer in their cPanel, they got the following error: To fix this, you’ll need to run a repair function on Installatron. Depending on how many accounts there are on the server, there are two ways you can do this.   via Web Interface Login to WHM and go…

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How-To

Restoring a Full cPanel Backup on the Server

If for whatever reason a user needs their account restored from a full cPanel backup, or if a user is migrating to Reclaim Hosting & has provided us with a cPanel backup, the restoration process is actually quite simple: Make sure that the user has signed up for an account so their domain has been pre-assigned to a server. Log…

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How-To

Testing a Migration: Editing Your Host File

When conducting a site migration, it can be really helpful to see if the move worked properly & the site is functioning before pointing nameservers & making the change live. In a lot of cases, data will transfer “successfully” but then actually require a few extra tweaks before the site is online. Simply put: you need to test the migration before…

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How-To

Website Migration from Bluehost to Reclaim

Trying to get into the habit of documenting bits of my work at Reclaim– today I did an account migration from Bluehost to Reclaim. Here’s the quick & dirty checklist: One If the user follows Reclaim’s Migration Assistance instructions, then they will have previously signed up for a Reclaim account before filling out a Migration Assistance form. Our first step…

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How-To

Manually Installing SuiteCRM

I’ve gotten a few questions about installing Suite CRM, so I figured it was time to write a guide about it. I’ll warn you now– there are quite a few steps here, but I’ve done my best to offer guidance in terms of preparation & setup beforehand. Let’s get started: This guide assumes… +that you are a Reclaim user and…

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How-To

Changing a Domain Name

A very common support request we often get (from schools especially) is asking for assistance with changing a domain name. More specifically, switching the primary domain in a user’s account and moving all of their website data from originaldomain.com to newdomain.com. This means that we have to inform both the hosting platform (WHMCS) and the server (WHM) of the change.…

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