Troubleshooting: My Student Can’t Connect via FTP

Troubleshooting: My Student Can’t Connect via FTP

Though it’s a great tool for moving data in bulk, File Transfer Protocol can be tricky. There are a ton of outliers that could result in that annoying “Login Failed” message, so knowing where to look can be half the battle. Reclaim Hosting support gets questions about FTP quite often, whether from a student or Continue reading Troubleshooting: My Student Can’t Connect via FTP

Rethinking Workshop of One’s Own

Rethinking Workshop of One’s Own

If you missed the summary of the Fall 2017 Workshop, feel free to read it here.  So we’ve decided to slightly rework the content in the coming Spring ’18 Workshop of One’s Own! While there was nothing wrong with the Fall workshop, it was tailored specifically for the system administrator– the one who would be Continue reading Rethinking Workshop of One’s Own

Workshop of One’s Own: Spring ’18 Dates

Workshop of One’s Own: Spring ’18 Dates

After the success of our first Workshop of One’s Own a few weeks ago, I’m happy to report that we will be hosting another Domain of One’s Own Admin workshop this coming Spring. If you’re new to this discussion, Workshop of One’s Own is a two-day, intensive dive into supporting Domain of One’s Own on Continue reading Workshop of One’s Own: Spring ’18 Dates

Workshop Clip: Supporting DoOO

Workshop Clip: Supporting DoOO

This is a clip from my session, Supporting Domain of One’s Own, during day one of Reclaim’s Administrator Workshop. During the 45-min talk, we cover strategies for approaching support tickets, user FAQ’s, and common errors. Please find the link for the talk here. Documentation guides written for this portion of the workshop are linked below: • Supporting Continue reading Workshop Clip: Supporting DoOO

Photobook: Reclaim Team in NYC

Photobook: Reclaim Team in NYC

A few weeks back, while reminiscing about last year’s trip to Portland, Oregon (originally what was for a cPanel conference), we realized how valuable that trip had been for the Reclaim team. Though only a group of three at the time, having the opportunity to step away from our daily routine and “vacation” together allowed us to think Continue reading Photobook: Reclaim Team in NYC